This Refund Policy applies to all purchases made through Safe Embrace website.

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1. Digital service notice

Safe Embrace provides a digital, personalized service. Once a submission has been reviewed and a response has been written or delivered, the service is considered complete.

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2. When refunds are not available

Refunds are not provided in the following situations:

-A response has already been delivered

-The user is dissatisfied with the tone, content, or perspective of the response

-The user changes their mind after submitting

-The service was used as intended and delivered within the stated timeframe

Because responses are custom-written, they cannot be returned or reused.

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3. When refunds may be granted

A refund may be issued in the following limited circumstances:

-Payment was taken but no response was delivered

-A technical error prevented submission or delivery

-Duplicate payment was made in error

Refund requests must be made within 7 days of payment.

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4. Subscriptions

Subscription payments are non-refundable once any entries have been used

Unused entries do not roll over unless stated otherwise

Subscriptions can be cancelled at any time to prevent future charges

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5. How to request a refund

To request a refund, please contact us at:
[admin@safeembrace.co.uk]

Include:

Your name or email used for payment

Date of payment

Reason for the request

All requests are reviewed fairly and in good faith.

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6. Legal rights

This Refund Policy does not affect your statutory rights under UK consumer law.